Business & Finance
Zendesk
Last updated 2026-08-03 · benchmark measured 2026-08-03 — deterministic & reproducible
Zendesk offers tiered AI-powered customer service software for support teams.
Is Zendesk production-ready?
Legit.Show scores Zendesk 86 out of 100 — the simple average of its 6 measured frames. Legit.Show ran its deterministic 7-Frame production-readiness benchmark on Zendesk (public-surface assessment), measured from the public surface with no LLM in the scoring path. Its strongest frame is Reliability; its weakest is Privacy. 6 of the seven frames returned a score; Accessibility was not measurable on this service and is recorded as null — not as zero. Every frame it averages is published with its evidence on the Legit.Show listing.
The 7 Frames
- Performance — 80/100
- Accessibility — not measurable on this service (null — not scored as 0)
- Security — 90/100
- Privacy — 70/100
- Reliability — 100/100
- Standards — 75/100
- Discoverability — 100/100
What we measured
- Security headers present: CSP, HSTS, X-Frame-Options, X-Content-Type-Options.
- Served over HTTPS with a valid certificate.
- Real Lighthouse performance run — 113 ms to first byte.
- Returns a proper 404 for unknown routes.
- 3 of 3 sampled routes reachable.
- Has a reachable privacy policy.
- Sets cookies / loads scripts with no consent prompt.
- Discoverable: structured data, sitemap, OpenGraph image, canonical URL.
Who built it
product account @Zendesk
Who it's for
Customer service teams · Contact centers · Employee service teams · Startups · Enterprise organizations
Pricing
$19–$115 per agent/month (annual billing); Support Team $19, Suite Team $55, Suite Professional $115, Suite Enterprise custom; add-ons from $50/agent/month; 6-month free trial for qualifying startups