Legit.Show measured Zendesk's Security frame at 90/100. Security headers present: CSP, HSTS, X-Frame-Options, X-Content-Type-Options. Served over HTTPS with a valid certificate.

How does Legit.Show measure Zendesk?

Legit.Show scores seven frames — Performance, Accessibility, Security, Privacy, Reliability, Standards and Discoverability — deterministically from the public surface (URL, HTTP headers, real Lighthouse), with no LLM in the scoring path. See legit.show/methodology.

Business & Finance

Zendesk

Last updated 2026-08-03 · benchmark measured 2026-09-26 — deterministic & reproducible

Zendesk offers tiered AI-powered customer service software for support teams.

84/100

7/7 frames

Top 30% of 14,181 measured · #9 of 19 in help desk software

Legit Benchmark — the simple average of 7 measured frames. Frames we could not measure are left out of the average, never counted as zero. Every frame is shown below with its evidence.

Checked 2026-09-26 · scores move as sites change

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To cite this score: legit.show/s/zendesk-com/2026-09-26. That address never changes; this page moves with every re-measure.

Legit.Show scored Zendesk 84/100 on 2026-09-26, measured across all 7 frames from its public surface. legit.show/s/zendesk-com/2026-09-26

Is Zendesk production-ready?

Legit.Show scores Zendesk 84 out of 100 — the simple average of its 7 measured frames. Legit.Show ran its deterministic 7-Frame production-readiness benchmark on Zendesk (public-surface assessment), measured from the public surface with no LLM in the scoring path. Its strongest frame is Reliability; its weakest is Performance. Every frame it averages is published with its evidence on the Legit.Show listing.

The 7 Frames

Performance — 43/100
Accessibility — 92/100
Security — 90/100
How this compares across the catalogue: The Web Security Baseline
Privacy — 70/100
How this compares across the catalogue: The Privacy Gap
Reliability — 100/100
Standards — 92/100
Discoverability — 100/100

What we measured

Security headers present: CSP, HSTS, X-Frame-Options, X-Content-Type-Options.
Served over HTTPS with a valid certificate.
Real Lighthouse performance run — 77 ms to first byte.
Returns a proper 404 for unknown routes.
3 of 3 sampled routes reachable.
Has a reachable privacy policy.
Sets cookies / loads scripts with no consent prompt.
Discoverable: structured data, sitemap, OpenGraph image, canonical URL.

Who built it

product account @Zendesk

Who it's for

Customer service teams · Contact centers · Employee service teams · Startups · Enterprise organizations

Pricing

$19–$115 per agent/month (annual billing); Support Team $19, Suite Team $55, Suite Professional $115, Suite Enterprise custom; add-ons from $50/agent/month; 6-month free trial for qualifying startups

Sources and updates

Description: Taken from zendesk.com's own website on 2026-08-03.
Operator: Zendesk, as named in zendesk.com's terms, privacy page or footer.
Benchmark: Measured by Legit.Show from the live site, the way any visitor sees it — with no access to its code or accounts. Same method for every product, and no AI decides the score. Last checked 2026-09-26.

Put together from public information, without Zendesk's involvement. If anything here is wrong, tell us and a person will check it.

Visit Zendesk → · Alternatives to Zendesk → · How this was measured →