AI & Agents
niia
Last updated 2026-08-25 · benchmark measured 2026-11-07 — deterministic & reproducible
AI receptionist for salons that handles bookings via WhatsApp, 24/7.
niia at a glance
niia is a WhatsApp-based AI assistant that books, reschedules, and answers customer messages around the clock for salon owners and multi-branch salons.
Good for
- Salons that get booking messages after hours when staff aren't available to reply
- Multi-branch salons that need to manage bookings and staff schedules across up to 5 locations
- Salons serving customers in English, Arabic, Hindi, or Tagalog
Pricing
Starter $84/mo (10,500 credits/month, unlimited staff seats, up to 5 branches); Growth $194/mo. 14-day free trial, no credit card required.
Questions people ask
How does niia work with WhatsApp for bookings?
It connects to a salon's WhatsApp Business number through the Gupshup WhatsApp Business API, so clients message as usual and niia answers, checks availability, and confirms bookings in the same chat.
Do my customers need to download an app to book with niia?
No. Clients book entirely inside WhatsApp with no app download, signup, or password required.
How long does it take to set up niia for a salon?
Most salons are live within about a week after connecting their WhatsApp Business number and adding services, staff, and opening hours.
Can niia handle a salon with multiple branches?
Yes, niia supports up to 5 branches with unlimited staff seats, and each booking is assigned to the right branch and staff member from the dashboard.
What happens if niia can't answer a customer's question?
The conversation is flagged with a yellow alert in the dashboard and handed to a staff member, who can take over the chat.
Written by Legit.Show from niia.ai on 2026-10-17. It does not change the score.
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To cite this score: legit.show/s/niia-ai/2026-11-07. That address never changes; this page moves with every re-measure.
Legit.Show scored niia 73/100 on 2026-11-07, measured across 5 of 7 frames from its public surface. legit.show/s/niia-ai/2026-11-07
Is niia production-ready?
Legit.Show scores niia 73 out of 100 — the simple average of its 5 measured frames. Legit.Show ran its deterministic 7-Frame production-readiness benchmark on niia (public-surface assessment), measured from the public surface with no LLM in the scoring path. Its strongest frame is Discoverability; its weakest is Security. 5 of the seven frames returned a score; Performance and Accessibility were not measurable on this service and are recorded as null — not as zero. Every frame it averages is published with its evidence on the Legit.Show listing.
The 7 Frames
- Performance — not measurable on this service (null — not scored as 0)
- Accessibility — not measurable on this service (null — not scored as 0)
- Security — 45/100How this compares across the catalogue: The Web Security Baseline
- Privacy — 75/100How this compares across the catalogue: The Privacy Gap
- Reliability — 70/100
- Standards — 75/100
- Discoverability — 100/100
What we measured
- Security headers present: X-Content-Type-Options, Referrer-Policy.
- No Content-Security-Policy and no HSTS.
- Served over HTTPS with a valid certificate.
- Real Lighthouse performance run — 137 ms to first byte.
- Returns a proper 404 for unknown routes.
- 0 of 1 sampled routes reachable.
- Has a reachable privacy policy.
- Sets cookies / loads scripts with no consent prompt.
Who it's for
Salon owners · Multi-branch salons · Service businesses
Pricing
Starter $69/mo (up to 500 conversations/month, 5 staff seats), Growth $179/mo (up to 2,000 conversations/month, 15 staff seats); 14-day free trial, no credit card required
Sources and updates
- Description
- Taken from niia.ai's own website on 2026-08-25.
- Operator
- niia, as named in niia.ai's terms, privacy page or footer.
- Benchmark
- Measured by Legit.Show from the live site, the way any visitor sees it — with no access to its code or accounts. Same method for every product, and no AI decides the score. Last checked 2026-11-07.
Put together from public information, without niia's involvement. If anything here is wrong, tell us and a person will check it.
Visit niia → · Alternatives to niia → · How this was measured →
