AI & Agents
Intercom
Last updated 2026-08-03 · benchmark measured 2026-08-03 — deterministic & reproducible
Intercom is a customer service platform combining an AI agent with shared inbox and ticketing tools.
Is Intercom production-ready?
Legit.Show scores Intercom 87 out of 100 — the simple average of its 7 measured frames. Legit.Show ran its deterministic 7-Frame production-readiness benchmark on Intercom (public-surface assessment), measured from the public surface with no LLM in the scoring path. Its strongest frame is Privacy; its weakest is Performance. Every frame it averages is published with its evidence on the Legit.Show listing.
The 7 Frames
- Performance — 52/100
- Accessibility — 89/100
- Security — 80/100
- Privacy — 100/100
- Reliability — 100/100
- Standards — 89/100
- Discoverability — 100/100
What we measured
- Security headers present: CSP, HSTS, X-Frame-Options.
- Served over HTTPS with a valid certificate.
- Real Lighthouse performance run — 598 ms to first byte.
- Returns a proper 404 for unknown routes.
- 3 of 3 sampled routes reachable.
- Has a reachable privacy policy.
- Sets cookies / loads scripts with no consent prompt.
- Discoverable: structured data, sitemap, OpenGraph image, canonical URL.
Who built it
product account @intercom
Who it's for
Startups · Small businesses · Growing support teams · Large enterprises · Ecommerce teams
Pricing
Essential: $29/seat/mo (with 35% new customer discount), Advanced: pricing variable, Expert: pricing variable, Fin AI Agent add-on: from $0.99 per outcome, Insights Pro: $99/mo, Copilot: $29/agent/mo,