Business & Finance
chatwoot
Last updated 2026-06-08 · benchmark measured 2026-06-10 — deterministic & reproducible
Chatwoot is an open-source, self-hosted customer support platform.
Is chatwoot production-ready?
Legit.Show ran its deterministic 7-Frame production-readiness benchmark on chatwoot (public-surface assessment), measured from the public surface with no LLM in the scoring path. Its strongest frame is Reliability; its weakest is Privacy. The per-frame breakdown is public on the Legit.Show listing; the single overall production-readiness score is reserved for the verified maker.
The 7 Frames
- Performance — 54/100
- Accessibility — 83/100
- Security — 45/100
- Privacy — 0/100
- Reliability — 100/100
- Standards — 76/100
- Discoverability — 60/100
What we measured
- Security headers present: HSTS.
- No Content-Security-Policy.
- Served over HTTPS with a valid certificate.
- Real Lighthouse performance run — 567 ms to first byte.
- Returns a proper 404 for unknown routes.
- 3 of 3 sampled routes reachable.
- No privacy policy found.
- Sets cookies / loads scripts with no consent prompt.
Who it's for
Customer support teams · E-commerce businesses · SaaS companies · Support agents · Organizations seeking alternatives to Intercom/Zendesk
Pricing
Hacker free (up to 2 agents, 500 conversations/mo); Startups $19/agent/mo; Business $39/agent/mo; Enterprise $99/agent/mo (all billed annually).